Fency Win Privacy Policy – Your Data, Our Responsibility

Introduction

Welcome to Fency Win. As a trusted online betting platform, we have been providing millions of members across Bangladesh with a safe and enjoyable betting experience. Fency Win believes your personal information belongs to you, and protecting it is our foremost responsibility.

This Privacy Policy ("Policy") explains what types of information Fency Win collects, how that information is used, who it may be shared with, and how you can maintain control over your data. By using Fency Win's website, app, or any other service, you are deemed to have accepted this Privacy Policy.

This policy has been developed in accordance with Bangladesh's Information and Communication Technology Act and international data protection best practices. We review it regularly and make every effort to inform you of any changes.

What Information We Collect

Fency Win only collects information that is necessary for providing services, ensuring security, and fulfilling legal obligations. We do not collect any data beyond what is required.

• Information you provide directly at the time of registration is collected.
• Information automatically generated while using the platform is collected.
• Identity document information uploaded during the KYC process is stored securely.
• Information provided when contacting customer support is recorded.

Purpose of Data Use

Fency Win uses collected information solely for specific and legitimate purposes. Our Privacy Policy ensures your data is never used beyond its approved scope.

• Account Management: Your information is used to create, maintain, and secure your account.
• Payment Processing: Financial information is used to process deposit and withdrawal transactions.
• Identity Verification: Identity information is verified to meet KYC requirements and prevent fraud.
• Service Improvement: Usage data is analyzed to continuously improve the platform experience.
• Contact: Your contact details are used to send important updates, bonus offers, and security notifications.
• Legal Compliance: Necessary data is retained to comply with applicable laws and regulatory requirements.
• Responsible Betting: Usage data is analyzed to identify problematic betting patterns and provide support to members.

Cookie & Tracking Policy

The Fency Win website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them may prevent the platform from functioning properly.
• Functional Cookies: These cookies are used to remember your preferences and settings.
• Analytical Cookies: These cookies are used to analyze site usage. You can disable them at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may limit certain features on Fency Win.

Sharing Data with Third Parties

Fency Win may share your information with third parties in limited and specific circumstances. Any such sharing is always carried out with your protection in mind and within the bounds of legal obligations.

• Payment Processors: The financial information necessary to process deposits and withdrawals is shared with payment gateways.
• KYC Verification Bodies: Required information is shared with approved third parties for identity verification purposes.
• Law Enforcement Agencies: Information may be disclosed to authorities when required by court order or legal obligation.
• Technology Partners: Service providers who support platform operations may access limited data under strict confidentiality agreements.

Data Security Measures

Fency Win employs multi-layered security measures to protect your data. Our technical and organizational safeguards follow the highest industry standards.

• 256-bit SSL/TLS encryption is used for all data transfers.
• Stored data is secured with AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available for all members.
• Physical security is maintained 24/7 at our server data centers.
• Staff access to data is limited to the minimum necessary.

While we strive to maintain the highest level of security, no one can guarantee 100% security on the internet. It is therefore your own responsibility to keep your account password strong and confidential.

Your Rights & Controls

You have several important rights under Fency Win's Privacy Policy. To exercise these rights, please contact our support team.

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: You can request that your information be deleted in certain circumstances.
• Right to Restrict Processing: You can restrict how your information is used in certain circumstances.
• Right to Portability: You can request a copy of your data in a readily readable format.
• Right to Object: You have the right to object to the processing of your data for specific purposes.

To exercise these rights support@fencywin.ws Send us an email. We will respond to your request within 30 days.

Data Retention Period

Fency Win does not retain your data longer than necessary. Retention periods are determined based on the type of information.

• Account information is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years as required by law.
• Even after account closure, KYC information is retained for a specified period in accordance with regulatory requirements.
• Withdrawing consent from marketing communications immediately stops the use of your data for that purpose.

Minor Protection

Fency Win strictly prohibits anyone under 18 from registering or using its services. Our Privacy Policy places special emphasis on the protection of minors.

• Age is verified at registration, and sign-ups from users under 18 are not accepted.
• If any minor's information is collected inadvertently, it is deleted immediately.
• If Parents Have Concerns support@fencywin.ws to get in touch with us.

Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us directly. Fency Win always treats privacy-related requests as a top priority.

• Email: support@fencywin.ws
• Response Time: Responses are typically provided within 24–72 hours.
• Language: Support is available in both Bangla and English.